Shining Bright: All You Need to Know About Lab-Grown Diamonds. Diamonds have long been considered a symbol of luxury and elegance. However, the process of mining natural diamonds comes with its fair share of ethical and environmental concerns. That’s where lab-grown diamonds come in. These dazzling gems are created in a controlled laboratory environment, offering […]
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All of our diamond jewellery is handmade. Depending on certain factors, production times may vary. However, the list below gives a better indication of how long each item takes to create.
Solitaire Items
Solitaire items. Solitaire Engagement Rings, Diamond Stud Earrings, Solitaire Pendants – Approximately 2-3 Business Weeks*
Multi Stone Jewellery
Shoulder Rings, Halo Rings, Bridal Rings, Trilogy Rings, Eternity Rings, Diamond Wedding Bands – Approximately 3-4 Business Weeks*
Diamond Bracelets, Bangles and more
Please allow approximately 5-6 business weeks for diamond bracelets, bangles and other multi-stone jewellery*
Stock Items
Delivery time for in-stock items is approximately 3-5 business days, depending on payment method. Contact us for details*
*All diamond jewellery creation times are approximate. We will always try to deliver within these timeframes. However, since each item is handmade one by one, delivery times may vary slightly. We will keep you informed of any changes. Diamond Haven accepts no responsibility for changes in delivery times
Premier Jewellers offers free delivery on all jewellery purchases to all UK based customers. Our jewellery will be sent to you by Royal Mail special next day delivery. Your item is fully insured in transit and must be signed upon delivery. Make sure you or someone you trust can be present and sign the item. If you are not at the address at the time of delivery, your package will be forwarded to your local sorting station. I will keep your business card.
The first step you should take is to check our inventory range. We have thousands of items available for our “Fast Shipping” service, which can be delivered within one business week.
If you need an item by a certain date, please let your sales representative know in-store or, if ordering online, check your email for your order number and inform us by email.
Please note that this may not be possible depending on your specific requirements. However, we will continue to keep our customers informed and try our best to delivery at the requested date.
Our customers can arrange collection at any of our branches. This can be done at the shopping cart stage of your purchase or by emailing info@premier-jewelrs.com for your chosen date.
Please Note: You must present your order invoice and ID upon collection. If you do not present it, you will not be able to bring the product. If collection is not arranged, it cannot be taken home. It is possible to collect from Monday to Saturday. Pickups are generally not possible on Sundays.
In the unlikely event that you are not satisfied with the product, you are entitled to a 30-day money-back guarantee from the date you receive your jewellery. The same applies to defective products. We also give our customers the option to exchange the product if they find something else they like.
Please Note: This guarantee is for Online purchase not in-store purchasing.
Please contact us at info@Premier-Jewellers.com and let us know that you would like to return the item.
You will receive a return number. We will also email you a return form to complete. You can also attach a cover letter if desired.
Make sure your package destination is:
Premier Jewellers
5Hatton Garden
London EC1N 8AA
Merchandise must be returned in its original packaging and with all original documentation. Failure to return the package or other documentation may result in a delay in your refund or a reduction in the refund amount.
After completing these steps, please return the item to us using a reputable postal service or courier. Please note that you are responsible for return shipping costs and an appropriate amount of merchandise insurance in transit. Diamond Heaven is not responsible for any loss or damage in transit to us.
Please send an email with the shipping date and tracking number to info@Premier-Jewellers.com so we can track your package. As soon as the product arrives at our shop, we will confirm the return or exchange by e-mail.
*Please do not write “Diamond” in the shipping address.
After receiving the returned item, our returns department will inspect the item before refunding. Refunds are not available if the item shows signs of wear, is damaged, has been resized by another jewellery store, or has been mishandled in any way.
Refunds will not be accepted for items that are missing diamonds or have damage that the customer is unaware of. Our artisans are among the nation’s most qualified jewelers and all items are thoroughly inspected before dispatch.
Once the return is approved, it may take him 8-10 business days for the funds to appear in his/her account.
If you are unsure if your purchase qualifies for our 30 day money back guarantee, please contact us at info@premier-jewellers.com or 02074047473.
Bespoke Items – Specially ordered jewellery is non-refundable. If during your work, there were several points where you needed to approve the CAD design and make changes.
Engraved Items – Engraved jewellery is personalized, cannot be resold and is not eligible for refunds.
Worn or Damaged items- Any jewellery that has been clearly worn or has suffered damage, whatever that may be whilst in your possession.
Premier Jewellers has been trading for over 25 years in Hatton Garden
All our jewellery is handmade in the Hatton Garden to your personal requirements. Every thing is made inhouse in our work shop.
We are currently located in 5 Hatton Garden, London EC1N 8AA. We are 2 minute walk from Chancery Lane Tube Station.
No Booking Needed, you can just walk-in. However, whilst it is not necessary to book an appointment, if you have a specific item you would like to view, we recommend making a booking to ensure we have your desired item in store to view.
All of our stores stock large quantities of all certified and natural & Lab-Grown diamonds for your viewing. However its better to get in touch if you would like to see a specific item.
Our workshop in the Hatton Garden, London offers a comprehensive aftercare plan. We inspect and evaluate your jewellery purchase for free, and we can polish/calibrate/repair your jewellery on a regular basis for a small fee.
Yes you can, please do get in touch with our team.
Please contact your local store or website team. There is an additional charge for ring resizing.
We accept all major debit and credit cards including Visa and MasterCard. You can place your order directly on our website or Visit our Store. Credit card payments can only be sent to your billing address. If you cannot send to this address, you will need to call and discuss.
For big purchases it might be safer and convenient to pay with a bank transfer. You do not need to enter your card details into the payment system for this. If you prefer to shop this way, follow the checkout process and select “Bank Transfer” from the payment options. Once we receive your order, we will send you all the details related to the transfer.
Please Note: Your order will not be processed until your bank has received your payment. For large orders, we may ask you to make a bank transfer for security reasons.
We accept PayPal and several major electronic payment providers. You can see what is available at checkout.
Please Note: Your order will not be processed until your bank has received your payment. For large orders, we may ask you to make a bank transfer for security reasons.
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Professional appraisals, also known as insurance appraisals, are available for all jewellery purchased at Premier Jewellers. This details all aspects of the jewellery along with the suggested retail price (SRP) for insurance purposes. Rest assured that your beautifully handcrafted diamond jewellery is covered by your preferred company’s insurance.
We strongly recommend that you insure your jewellery with a reputable insurance company. Even in the worst case, you can rest easy knowing that any trouble with your jewellery it can be replaced without too much hassle.
